UV Skills Services, operating as an assessment agency affiliated with NCEVT, we are committed to maintain a transparent, fair, and efficient grievance redressal mechanism. This policy ensures that grievances raised by employees, assessors, proctors, candidates, training providers, and other stakeholders are addressed promptly and effectively.
This policy applies to:
• Employees (permanent, contract, and temporary staff).
• Assessors, Proctors and evaluators.
• Candidates undergoing skill assessments.
• Training Providers (TPs) affiliated with Skill India.
• Other stakeholders interacting with IT Technical Service.
• To provide a clear and transparent process for lodging grievances.
• To ensure timely and fair resolution of grievances.
• To foster a culture of trust and accountability.
• To maintain compliance with regulatory and ethical standards.
A grievance is any formal complaint or concern related to:
• Assessment process and results.
• Misconduct by staff, assessors, or training providers.
• Bias, discrimination, or unfair treatment.
• Administrative inefficiencies.
• Workplace-related concerns.
• Violation of company policies or NCEVT guidelines.
UV Skills Service has constituted a Grievance Redressal Committee (GRC) to handle grievances efficiently. The GRC comprises:
| Designation | Role | Authorized Person |
|---|---|---|
| Chairperson | Senior management representative | Mr. Vipin Kumar |
| Employee Representative | Member from HR or administration | Ms. Riya Pal |
| Assessor Representative | Experienced assessor in the field | Ms. Divya Kaushik |
| External Expert | Industry expert or legal advisor | Ms. Khushi Gupta (Advocate) |
The GRC is responsible for reviewing, investigating, and resolving grievances in a structured manner.
Grievances can be lodged through multiple channels:
• Email: Grievance email ID ([]).
• Online Portal: Company grievance portal available on the website.
• Written Submission: Formal letter submitted to the HR department.
• Helpline: Grievance redressal helpline ([011-]).
1. Identify the Grievance: Clearly define the issue with supporting evidence.
2. Submit Complaint: Use any of the available channels to submit the grievance.
3. Acknowledgment: The complainant receives an acknowledgment within 48 hours.
4. Review & Investigation: The GRC investigates within 7 working days.
5. Resolution & Action: A resolution is provided within 15 working days.
6. Escalation: If dissatisfied, the complainant may escalate the issue to senior management or relevant regulatory bodies.
Resolution Flowchart:
1. Grievance Received.
2. Acknowledgment Sent to Complainant.
3. Review & Fact-Finding.
4. Hearing (if required).
5. Resolution Decision.
6. Implementation of Corrective Actions.
7. Closure & Feedback Collection.
Type Of Resolutions:
| Nature of Grievance | Resolution Process |
|---|---|
| Assessment-related complaints | Re-evaluation or independent review |
| Employee disputes | Mediation, counseling, or policy intervention |
| Misconduct allegations | Disciplinary action, suspension, or termination |
| Process inefficiencies | Policy updates or procedural improvements |
• All grievances are handled with strict confidentiality.
• Retaliation against complainants is strictly prohibited.
• Anonymous grievances are accepted but may require additional verification.
• A quarterly report on grievances and resolutions is reviewed by senior management.
• Regular audits ensure compliance and efficiency of the grievance mechanism.
• Feedback from complainants is collected to improve the process.
UV Skill Services is dedicated to resolving grievances effectively, fostering a positive work and learning environment. Stakeholders are encouraged to utilize this mechanism to address concerns constructively.
For any grievance, contact: []